TERMS
The Legal Stuff
If you place an order with Harmsworth, Townley & Co. Ltd using our Web site online ordering process, or by post, telephone, fax, e-mail, in person or by any other method, you are in agreement with the Terms and Conditions of Sale herein.
If you have any queries regarding these terms and conditions prior to placing an order or at any other time please do not hesitate to contact Harmsworth, Townley & Co. Ltd on 01706 814931 or email websales@harmsworth-townley.co.uk. We recommend that you print a copy of our Terms and Conditions for future reference.
Terms and Conditions of Sale
Age
The minimum permitted age to order goods from this Web site is 18 years old.
Placing an order
When you place an order with Harmsworth, Townley & Co. Ltd you are making an offer to purchase the items you have selected. Harmsworth, Townley & Co. Ltd reserve the right to accept or decline that offer.
When ordering goods using this site, you are entering into a legally binding contract. UK law is applicable.
Satisfaction Guarantee
For your extra peace of mind, all purchases are covered by our 7-day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason just return the unused item(s) in their original unopened packaging to Harmsworth, Townley & Co. Ltd, accompanied by the receipt/invoice, a reason for the return and an RRN (Returns Reference Number). We will be pleased to provide you with an exchange or refund without fuss, giving you total peace of mind. See our returns page.
Ordering
While placing your order online you will have plenty of opportunity to correct any mistakes before finally submitting it. When we receive your order you will be sent an e-mail from us confirming the goods that you have ordered and that we have accepted your order subject to our terms & conditions.
Alternatively we may refuse your order for any reason, in which case you will be duly informed.
The total cost of your order will be the price of the products that you have ordered plus any applicable delivery charge. The full amount of your order including VAT will be clearly shown before you submit your order.
All products for sale on this site are subject to availability and you will be notified of any shortages. The quantities showing in stock on the website are purely indicative, as stock levels are updated once a day.
Payment
All prices are in UK pounds sterling and are inclusive of VAT at the current rate.
Ownership of the goods will not pass to the customer until full payment has been received.
Availability
We aim to hold all items in stock, however, there may be occasions such as unprecedented demand or delays from our suppliers when there may be occasional delays in the delivery of your order.
If this does occur then you will be notified either by telephone or email.
Delivery
We despatch all orders for next day delivery on receipt of cleared funds or credit card payment authorisation. Harmsworth, Townley & Co. Ltd will advise regarding the delivery date for out of stock items. We either deliver using a courier from Monday to Friday or by post. We require a signature for all deliveries by couriers and goods will not be left anywhere by our couriers unsigned for.
Goods will be delivered to the address you have given at the time of order. Please note Harmsworth, Townley & Co. Ltd will not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivering goods that are beyond our reasonable control i.e. force majeur, rioting etc. In the unlikely event that your product is lost or damaged in transit, please contact us immediately.
Risk, loss of and damage to products passes on to the customer on the date of the first attempted delivery by us of the products ordered. We cannot accept any liability for loss or damage to products that remain in our custody and care because you were unavailable to receive them.
Damaged Goods
All your goods should arrive in perfect condition, however, if you do receive goods that appear to be faulty or damaged, please notify the courier on delivery and advise Harmsworth, Townley & Co. Ltd within 3 working days of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise our customers to check that the goods have been received in perfect condition and in working order.
Harmsworth, Townley & Co. Ltd will do everything possible ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses incurred due to late or incomplete deliveries.
Returns Procedure
Any products which are returned unopened, unused and undamaged in line with the Distance Selling Directive are entitled to a 100% refund of the price of the product if Harmsworth, Townley & Co. Ltd are informed within 7 days from receipt of goods. The Customer then has a further 7 days to return the product at his/her own expense.
All goods returned must be clearly labelled and have full documentation enclosed, including the reason for the return, together with a Harmsworth Townley & Co. Ltd Returns Reference Number (RRN). All returnable goods must be reported to Harmsworth, Townley & Co. Ltd so that we know to expect a return package. Goods returned without notice or RRN will not be accepted. Carriage charges are non-refundable unless the goods are faulty.
Specification
Every effort has been made to ensure that the specifications and descriptions on this Web site are correct at the time of going to print, however, technical data, dimensions and weight serve only as a guide. It is the customer's responsibility to ensure that the components they are ordering are suitable for the application they have in mind. For this reason Harmsworth, Townley & Co. Ltd is willing to provide data sheets (if available) when requested. Sometimes product specifications may change and in such instances we will do our very best to inform you when placing your order. No guarantee is given or implied that goods will conform in absolute detail to the description or illustrations published.
Printing and Pricing Errors
We try our very best to ensure that prices and descriptions on the Web site are correct at all times and will always aim to correct any errors as soon as we become aware of them. However, we will only accept orders if there are no errors in the prices of the products ordered, as advertised on this website. Harmsworth, Townley & Co. Ltd also reserve the right to change prices at any time.
Harmsworth, Townley & Co. Ltd will not be held liable for any errors or omissions. In the event that a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
Security
When you shop with us via our Web site, all your financial transactions are entirely secure. Our secure server software encrypts all your payment details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. If you are experiencing problems connecting via our secure server please check that you have SSL (Secure Socket Layer) switched on in your browser.
Complaints Procedure
In the unlikely event that we fail to meet our high standards of customer service, or if you wish to make any comment about our service please do not hesitate to contact us via our website: clare@harmsworth-townley.co.uk or in writing to:
Websales
Harmsworth, Townley & Co. Ltd
The Melting Pot
White Hart Fold
Todmorden
Lancashire
OL14 7BD
Or
Telephone :
01706 814931
Or
Fax:
01706 812382
Data Protection Act
Please see Privacy Policy
Statutory Rights
These Terms and Conditions do not affect your statutory rights as a customer.
Product Guarantees
All products carry a standard 12 month guarantee (unless otherwise stated) providing they are used in accordance with the specification. If your product should fail within this period, please contact Harmsworth, Townley & Co. Ltd.
If your product develops a fault within 7 days of receipt, we will generally exchange or refund the item provided it is in 'as-new' condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. If your purchase develops a fault after 7 days and within its 12 month guarantee period, we will organise a repair or exchange of the product for you free of charge (UK only). This does not apply to faults caused by weather damage, accident, neglect or misuse for which there can be no refund or exchange.
Delivery Charges
All items on this site have their own individual carriage rate (based on UK mainland delivery, Zone 1) which is automatically added to your shopping basket on a per item basis to a maximum of £9.00, where upon no further carriage charges will be applied and your goods will be sent by courier. If your delivery address lies outside Zone 1, but within the UK select the appropriate zone (See our Delivery Page) and the correct carriage will be applied to your shopping basket. Export orders are calculated based on the delivery country: please contact us for a quotation.
Changes to the Web site
We reserve the right to make changes to this Web site at anytime and without prior notice: including changes to the disclaimers and the terms and conditions.
We shall not be held liable to you for any breach of these terms and conditions or any failure to provide or delay in providing our services through our site resulting from any circumstances beyond our reasonable control, including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, fire, explosion or accident.
Privacy and Security
Harmsworth, Townley & Co. Ltd take very seriously their responsibility in protecting the information you provide them with. The Web site uses the secure ProTx payment system linked with Natwest Streamline Merchant Services and collects and maintains only personal information, essential for providing you with a high level of service, within the requirements laid down by the Data Protection Act.
Harmsworth, Townley & Co. Ltd will not pass your personal details to any third party for any reason. They will use your information to enable them to process and deliver your order, manage payments and communicate with you about their products. They may e-mail you with promotional information about their products from time to time. If you prefer not to receive these e-mails, please send an e-mail to: websales@harmsworth-townley.co.uk with 'no e-mails' in the subject line. Please remember to include your name and address so that Harmsworth, Townley & Co. Ltd can ensure that they remove the correct person from their mailing list.
By supplying Harmsworth, Townley & Co. Ltd with your personal information upon login, you have indicated your acceptance to them using this information only for the purposes described above. Harmsworth, Townley & Co. Ltd do not send random marketing e-mails to personal e-mail addresses (spam). We do not use cookies anywhere within the site.
Clearance Lines
All products featured in the clearance section of the website are sold on a first come, first served basis and are sold as seen (some product packaging may be damaged). Returns of clearance lines will not be accepted unless the product is faulty or damaged. Should clearance lines not be available at the point of processing the order and subsequently the order value drops below the small order charge level appropriate to the area of delivery, charges will be applied.
Disclaimer
Any information provided on this website is for general guidance only. It does not constitute any contractual term, representation or warranty. As such, Harmsworth, Townley & Co. Ltd takes no responsibility in respect of any claim whatsoever and howsoever caused arising from use of any information on this website. Prices may be subject to change without warning. The presence of a part in our price list does not necessarily guarantee availability.
Should you have any questions regarding the terms and conditions outlined above, please do not hesitate to contact us at the addresses outlined in this document or via our contact us page.